Privacy Policy

Last updated: April 17, 2026

1. About Us

This Privacy Policy explains how Arbol Roble Landscaping Services ("Arbol Roble," "we," "us," or "our") collects, uses, stores, and protects information when you visit our website, submit a form, request a quote, or communicate with us by phone, email, or text message.

  • Business Name: Arbol Roble Landscaping Services
  • Mailing Address: 12672 Limonite Ave, Suite 3E #418, Eastvale, CA 92880
  • Service Area: Rancho Cucamonga, Eastvale, CA & surrounding areas
  • Phone: (754) 465-7255
  • Email: info@arbolroble.com
  • Website: www.arbolroble.com

2. Information We Collect

We collect information you voluntarily provide to us, including:

  • Contact Information: name, email address, phone number, and property address.
  • Service Details: the type of service you are interested in (residential or commercial maintenance, water management, tree services, landscape design), property type, project description, and any photos or notes you share.
  • Communications: messages you send us through web forms, email, phone calls, and text messages.
  • Service History: records of estimates, work performed, invoices, and customer support interactions.
  • Website Usage Data: cookie-less analytics including page views, time spent on each page, navigation path through the site, referring website, screen size, and which call-to-action buttons are clicked. We also record your IP address and approximate location (city/region) derived from it. When you submit a form, this browsing journey is linked to your submission so our team can better understand your interest and respond appropriately. We do not use cookies to track individuals across other websites.

3. How We Use Your Information

We use the information we collect to:

  • Respond to quote requests and inquiries.
  • Schedule, perform, and follow up on landscaping services.
  • Send appointment reminders, service updates, invoices, and customer support messages.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and enforce our Terms of Service.

4. SMS / Text Messaging

When you provide us your phone number through a form on our website, by phone, or in person, you consent to receive text messages from Arbol Roble Landscaping Services related to your service. Messages may include:

  • Appointment confirmations and reminders
  • Service updates and crew arrival notifications
  • Estimates, proposals, and invoice notifications
  • Responses to questions you send us
  • Occasional service-related announcements

Message frequency varies based on your active jobs and communications. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us, or request help by replying HELP. Mobile information, including phone numbers and SMS opt-in data, is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

5. How We Store and Protect Your Information

Customer information submitted through our website is stored in a secure, encrypted cloud database with industry-standard safeguards. Access is restricted by Row-Level Security and granted only to authorized Arbol Roble personnel who need it to perform their job. All data transmission between our website, our customer management system (Jobber), and our team is protected with TLS encryption.

6. Service Providers We Work With

We share limited information only with trusted service providers who help us operate our business, including:

  • Jobber — customer management, scheduling, invoicing, and SMS messaging.
  • Cloud database & hosting providers — secure storage of website form submissions.
  • Email providers — to send notifications to our team and to you.
  • Payment processors — to process invoices and payments securely.

These providers are contractually required to protect your information and use it only to perform services on our behalf. We do not sell your personal information.

7. Your Rights

You may contact us at any time to:

  • Request a copy of the personal information we have about you.
  • Update or correct your information.
  • Request that we delete your information (subject to recordkeeping requirements).
  • Opt out of marketing communications or text messages.

To exercise any of these rights, email info@arbolroble.com or call (754) 465-7255.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of our website or services after an update means you accept the revised policy.

10. Contact Us

Questions about this Privacy Policy? Reach out anytime:

  • Arbol Roble Landscaping Services
  • 12672 Limonite Ave, Suite 3E #418, Eastvale, CA 92880
  • Phone: (754) 465-7255
  • Email: info@arbolroble.com
  • Service Area: Rancho Cucamonga, Eastvale, CA & surrounding areas